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Is your Xfinity modem blinking orange, and you can’t figure out why? We’ve got you covered.
The blinking orange light on Xfinity modem appears when the device is installing a new update. It also pops up when the modem is waiting for a downstream signal. However, this light is meant to disappear after the update is installed, which normally takes around 30 minutes to an hour. If the light does not go away after this, it means there’s a problem with your modem. In such a case, you need to try to fix the issue yourself before seeking help from professionals.
To help you out, we’re going to explain the possible causes behind the Xfinity gateway blinking orange issue and how you can fix it quickly.
Quick Answer
If there’s a blinking orange light on your Xfinity modem, it means the device is installing a new update. But if the light is there even after the update has been installed, you need to fix the issue yourself by restarting the device, checking for local outages, updating the firmware, inspecting the cables, and disconnecting unnecessary devices.
For more details, check out our guide below.
Why is my Xfinity modem blinking orange?
If there’s a blinking orange light on your Xfinity modem and it is not going away, it could be because of a software or hardware-related problem. Here are the possible reasons why it’s happening.
- Local outage.
- Maintenance.
- Random glitch or bug.
- Outdated firmware.
- Hardware issue.
- Damaged or loose cables or splitter.
- Overheating or overloading.
- Problems with the wireless function.
How to fix the blinking orange light on Xfinity modem
Here are some methods that can help you make the Xfinity blinking orange light disappear.
Step
Check for local outage or ongoing maintenance
Sometimes, the problem lies not within your device but rather on Xfinity’s side. If they are conducting maintenance due to some reason or if there’s a local outage in your area, the Xfinity modem won’t stop blinking orange. In such a case, you need to get in touch with Xfinity and ask them how long it will take for the servers to get back online. You can also check out the Xfinity outage map for the latest updates. Other than that, there’s nothing you can really do.
Step
Wait for an hour
As the blinking orange light also indicates that the modem is updating, you need to stay patient. It can take anywhere from 30 minutes to an hour for the process to finish, so don’t try to do anything before that. But if it’s been more than an hour and the orange light on Xfinity modem is still blinking, feel free to move on to the advanced solutions.
Step
Power cycle your modem
You could be getting the blinking orange light on Xfinity modem due to a random bug or glitch. Thankfully, this can get fixed quickly through a power cycle.
- Turn off your Xfinity modem.
- Take out the power cable from both the modem and power outlet.
- Plug the cable back in after two minutes.
- Wait another two minutes, and then turn the modem on.
Step
Update your modem
Running the modem on outdated firmware can also cause different issues, which is why you should always install the latest updates. These updates bring new features and also improve the overall performance of the device. To update your modem, simply visit Xfinity’s website and download the latest version from there.
While the update is being installed, make sure not to turn off your device, as the files can get corrupted.
Step
Check if wired connections are working
In some cases, the problem could be with the wireless function of the modem. To confirm this, connect a device directly to the modem using an Ethernet cable, which goes into the following port.
If the wired connection is working fine, then there’s something wrong with the WiFi.
Step
Check the cables
The Xfinity modem orange blinking light can also appear if the cables are not connected properly or are damaged. If you recently removed the cable for some reason, take it out and connect it again. Before doing that, use a small brush to clean the inside of the port too, as dust and debris can also prevent the cable from connecting properly.
On top of that, make sure to examine the cable for damages. If there’s a cut on it, get a new cable. The problem can also be in the power outlet, so try plugging the modem into another outlet just to be sure.
If you’re using a splitter with your modem, make sure it’s working fine.
Step
Disconnect unnecessary devices
Every modem is built to handle a certain number of devices simultaneously. If your device can only accommodate 10 devices at the same time, connecting more than that will cause different issues. To prevent overloading, disconnect all unnecessary devices from it. The quickest way to do it is by changing the WiFi password.
Step
Check for overheating
Overheating could be another reason why your Xfinity modem is blinking orange. Overheating occurs when the device is either placed at a spot where ventilation is poor or when it’s under load.
To check for overheating, place your hand on the top of the modem. If it’s hot, turn it off immediately and change its location or disconnect extra devices from it. Make sure to let the device cool down for at least an hour before turning it on again.
Step
Factory reset your Xfinity modem
If the above methods are not working, you need to factory reset your Xfinity modem to take it back to its default settings. This is an excellent way to fix software-related issues that may be causing the blinking orange light.
To do this, press the rest button on the back of the router and hold it down for one minute.
After the modem resets, you will have to set it up again.
Step
Seek help from Xfinity support
If nothing is working, it could mean there is something wrong with the hardware of your Xfinity modem. If this is the case, you need to contact Xfinity support for further assistance. However, make sure to let them know about every method that you have tried so far so they can either recommend something new or send over a technician to inspect the device.
What color should my Xfinity modem light be?
There should be a white steady light or a white steady light with a purple tint on your Xfinity modem, which indicates that everything is running smoothly.
Why won’t my Xfinity modem go online?
Your modem won’t go online if there’s an outage in your area, the cables are not inserted properly or are damaged, or if there’s a software or hardware-related issue with the device.
Conclusion
The blinking orange light on Xfinity modem is a frustrating issue, as it can prevent you from getting back online. However, using the methods mentioned in this guide, you should be able to fix it quickly. Start with the simple fixes first, such as power cycling your device and updating its firmware. But if nothing works, you need to contact Xfinity support and let experts handle it.
You might also want to check out what the Xfinity modem blinking white light and Xfinity modem blinking green light mean in case you ever encounter them. Also, if your current one is beyond repair and you’re thinking about replacing it, check out our top picks for the best modems for Xfinity.
